Refund Policy
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No Refund Policy for Digital Products
Last update: January 31, 2025
Thank you for your interest in our digital products. Before making a purchase, please read our non-refund policy carefully.
Digital and Downloadable Products
Due to the nature of our digital products (such as PDF files, images and other downloadable content), all sales are final. Once the purchase is complete, we do not offer refunds, returns or exchanges.
2. Exceptions
Refunds may only be considered in the following exceptional cases:
- If the product is not delivered correctly due to a technical failure of our platform.
- If the downloaded file is corrupt or cannot be opened and cannot be fixed with technical support.
In case of technical problems, please contact our support team at contact@madnessgirls.com before making any dispute with your payment method.
Product Preview
To avoid misunderstandings, we recommend that you review the product description and any available previews before purchasing.
By completing a purchase in our store, you agree to these terms and waive any right to a refund or return, except in the cases mentioned above.
If you have any questions, do not hesitate to contact us at contact@madnessgirls.com
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Legal Notice
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The explanations and information provided on this page are only general, outline explanations and information on how to draft your own Refund Policy document. You should not consider this article as legal advice or recommendations on what you should actually do, because we cannot know in advance what specific refund policies you wish to establish between your business and your customers. We recommend that you seek legal advice to understand and draft your own Refund Policy.
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Refund Policy: Fundamentals
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That said, a Refund Policy is a legally binding document that is intended to set out the legal relationship between you and your customers as to whether and how you will provide them with a refund. Online businesses that sell products are often required (depending on national laws and regulations) to set out their product return policy and refund policy. In some jurisdictions, this is necessary to comply with consumer protection laws. It can also help you avoid legal claims from customers who are not satisfied with the products they have purchased.
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What should be included in the Reimbursement Policy document?
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In general, a Refund Policy usually addresses these types of issues: the deadline for requesting a refund, whether the refund will be full or partial, under what conditions the customer will receive the refund, and much more.